What’s Next?
You’ve taken the first step toward understanding your health. Here’s what to expect next.
YOUR SERVICE
Find the details for your specific service below:
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You will receive emails from Practice Better within 24 hours:
An invitation to join Practice Better
Intake forms to complete before labs can be ordered (please upload any previous relevant lab results or testing there)
Confirmation of booking
You will receive the following emails from Fullscript within 24 hours:
Click ‘Accept Invitation’ to activate account (downloading app makes lab scheduling and results viewing easier)
An email stating Caroline Sullivan has ordered lab tests for you, follow links to schedule lab work and access lab requisition form
When it is time for your booked appointment, there will be a link to the HIPAA-compliant telemedicine system in your Practice Better account.
*Please have blood tests completed at least 10 days prior to your scheduled appointment to ensure results will be back to review during visit.
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You will receive emails from Practice Better within 24 hours:
An invitation to join Practice Better
Intake forms to complete before labs can be ordered (please upload any previous relevant lab results or testing there)
Confirmation of booking
You will receive the following emails from Fullscript within 24 hours:
Click ‘Accept Invitation’ to activate account (downloading app makes lab scheduling and results viewing easier)
An email stating Caroline Sullivan has ordered lab tests for you, follow links to access lab requisition form for DUTCH testing. It will be shipped to you. Please make sure to have your sample shipped back at least 12 days before your scheduled visit.
When it is time for your booked appointment, there will be a link to the HIPPA Compliant telemedicine system in your Practice Better account.
-
You will receive emails from Practice Better within 24 hours:
An invitation to join Practice Better
Intake forms to complete before labs can be ordered (please upload any previous relevant lab results or testing there)
Confirmation of booking
You will receive the following emails from Fullscript within 24 hours:
Click ‘Accept Invitation’ to activate account (downloading app makes lab scheduling and results viewing easier)
An email stating Caroline Sullivan has ordered lab tests for you, follow links to schedule lab work and access lab requisition form. Blood draws can be collected at any Quest diagnostic locations. Please have blood tests completed at least 10 days prior to your scheduled appointment to ensure results will be back to review during visit
When it is time for your booked appointment with Functionally Well, there will be a link to the HIPAA-compliant telemedicine system in your Practice Better account.
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You will receive emails from Practice Better within 24 hours:
An invitation to join Practice Better
Intake forms to complete before labs can be ordered (please upload any previous relevant lab results or testing there)
Confirmation of booking
When it is time for your booked appointment with Functionally Well, there will be a link to the HIPAA-compliant telemedicine system in your Practice Better account.
If you have not had a complete annual lab panel completed in the past 6 months, it is highly recommended that you purchase and complete the Optimal Health Assessment Lab panel. This will get you the most out of your consult.
*Please have blood tests completed at least 10 days prior to your scheduled appointment to ensure results will be back to review during visit.
*If Athletic Optimization Consult client, appointment should be booked over 35 days from purchase date to allow the extended processing time the genetic sample requires.
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You will receive emails from Practice Better within 24 hours:
An invitation to join Practice Better
Intake forms to complete before labs can be ordered (upload any previous relevant lab testing or diagnostic results there)
You will receive the following emails from Fullscript within 24 hours:
Click ‘Accept Invitation’ to activate account (downloading app makes lab scheduling and results viewing easier)
An email stating Caroline Sullivan has ordered lab tests for you, follow links to schedule lab work and access lab requisition form or you can navigate to your “Plans” once you are logged into your account.
Clicking on the lab test will give you options to schedule your lab appointment at a local Quest Diagnostics lab and print the lab requisition order form. If the lab test you purchased requires a swab or stool sample, the kits will be mailed directly to your home.
Your lab results will become visible to you at the same time they become visible to me.
Expect to receive your lab interpretation and health optimization plan delivered to your Practice Better portal account within 7 days of your lab results becoming available.
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You will receive emails from Practice Better within 24 hours:
An invitation to join Practice Better
Intake forms to complete. This will be where you upload your previous relevant lab testing or diagnostic results.
Expect to receive your lab interpretation and health optimization plan delivered to your Practice Better portal account within 7 days of your lab results becoming available.
Two Platforms You’ll Use
Practice Better
Your secure client portal where you’ll complete forms, access your appointment information, and join your telemedicine visit.
Full Script
Your lab and wellness platform where you’ll activate your account, access lab orders, schedule testing, and view results.
For Services That Include Appointments
01
Look for Practice better and Fullscript emails.
CHECK YOUR EMAIL
02
COMPLETE YOUR FORMS & TESTING
Finish your intake forms and any required lab work
03
PREPARE FOR YOUR VISIT
Review your results and join your secure telemedicine appointment in Practice Better.
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IMPORTANT
Give your labs enough time.
Please review the service details above to determine how far in advance you should schedule your appointment. Lab processing times vary by service and may require 10–35 days.
Cancelation Policy
At Functionally Well, your appointment time is reserved specifically for you.
Because I provide longer, personalized visits and maintain limited appointment availability, I kindly ask that you provide at least 48 hours' notice if you need to cancel or reschedule your appointment.
Appointments canceled or rescheduled with less than 48 hours' notice will receive a refund of 50% of the service fee.
Appointments that are missed without notice (no-shows) will not be eligible for a refund.
By scheduling an appointment, you acknowledge and agree to this cancellation policy.
Shop The Online Store
We’re excited to share the Functionally Well online store! Explore our collection of products designed to support your wellness journey, discover helpful resources, and find something for yourself or someone special. Whether you’re shopping for everyday essentials or looking for the perfect gift, we invite you to browse and shop with us!
Questions?
I want your experience with Functionally Well to be exceptional and easy to navigate. If at any point in the process, you are confused about what to do next or have questions to make sure you have done everything right, please email clientcare@getfunctionallywell.com.
It is truly my delight to help you in any way.
- Caroline
Continue Your Journey
Follow-up visits are an important part of your personalized health journey. Together, we’ll review your progress, evaluate changes in your health and symptoms, discuss updated lab results when applicable, and make adjustments to your individualized health optimization plan.